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Orders ship from our Houston, TX warehouse within 1 to 3 business days (Monday to Friday, excluding holidays). If you ask us to stretch your boots, add 1 to 3 business days. Stretched boots are final sale.

Shipping rates and delivery

• $14.99 flat rate on every order, shipped by UPS or USPS.
• Delivery usually takes 2 to 6 business days after your order ships, depending on your location.
• You will get a tracking number by email. The estimated delivery date on it comes from the carrier and can change while your order is in transit.
• We ship within the United States only.

Need it faster?

Expedited shipping is available by request and approval only. Contact us before you place the order at (832) 582-7571 or support@shoprockem.com and we will quote it and confirm we can meet your date.

In-store pickup

Pickup orders are ready in:

• Airline: 2 to 3 days
• Harwin: 2 to 3 days
• Dallas: 7 days

We will email you when your order is ready.

Free Return Shipping + Package Protection

At checkout you can add Free Return Shipping + Package Protection to your order. It covers the return shipping label for exchanges or store-credit returns, up to 2 times within 30 days of delivery, and it covers your package if it arrives damaged in transit. It does not cover lost, stolen, or misdelivered packages. Full details are on our Returns & Exchanges page.

Lost or stolen packages

Once your order leaves our warehouse it is in the carrier's hands. If your tracking shows delivered and you do not have the package, or tracking has stopped updating, email support@shoprockem.com with your order number within 24 hours of the carrier's delivery date. We will look into it with you and the carrier.

By default, Rock'em is not responsible for packages that are lost, stolen, or misdelivered after they ship, and we do not provide compensation in these cases. We recommend shipping to an address where someone can receive the package.

Damaged packages

If your order arrives damaged, contact us within 24 hours of delivery. Keep the item and all packaging and send photos of both. In most cases we need to inspect the item, or have the carrier pick it up, before a replacement can be sent.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us right away with your order number. Once a package has shipped we cannot reroute it, and we are not responsible for packages delivered to an incorrect address entered at checkout.

Weather and carrier delays

We are not responsible for delays caused by weather or the carrier, and delays are not grounds for a refund. Keep an eye on your tracking so someone is available to receive the delivery.